VISIV™

At the heart of our IT Management Services is VISIV. VISIV is Technitive's Proprietary Outsourced IT Management platform. VISIV, coupled with our service oriented processed and procedures, proactively monitors every facet of our client’s network.

At Technitive, we have been thinking long and hard about how to improve client satisfaction with our IT support systems. The days are long past when every call could be resolved by a Tier 1 support resource. All organizations need to operate more efficiently today, and IT support is no exception. At the same time, those of us in support services know the importance of improving the quality of customer interactions if end users are to see value in IT services and view us as a partner in business.

VISIV is our integrated Network and Performance Management platform that ensures quality of service across our client’s entire infrastructure. It allows us to manage a diverse collection of hardware and software systems from numerous vendors while allowing us to isolate the source of performance degradation, find and fix problems quickly, plan for new capacity before it's needed, improve service quality, meet service levels and avoid costly downtimes.

It is the core of our unified IT Management Services, providing a single platform for Ticketing, Network Monitoring, System Management, Security Monitoring, Disaster Recovery, Asset Management and Reporting functionality.

Because of Its proactive architecture design, VISIV is the first line of response in mitigating service disruptions, and aiding in discovering the root cause of outages and initiating change management processes resulting in high quality, consistent service delivery and higher customer satisfaction.

VISIV is a key component to our strategy for continuously aligning our client’s IT investments and resources to their business requirements.