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Technitive Managed Services
Technitive offers our clients a fixed fee plan for the complete management and support of your organizations IT needs. Technitive also brings to the table a unique business advantage for our clients, such as Monthly reporting of your systems, a strategic roadmap to help you budget for the future, full documentation of your IT infrastructure including licensing, Hardware and Software procurement, and 3rd party vendor management. Technitive is also a Microsoft Certified partner allowing us to leverage Microsoft’s support services for client down situations.
Technitive Managed Services also includes:
| PC / Laptop Management |
- 24/7 Helpdesk Support
- Unlimited Phone Support
- Unlimited Nationwide On-site Management
- Unlimited Remote Control Support
- Unlimited PC imaging and recovery
- Microsoft Application Support
- Online Asset Management
- Online Ticket / Case Management
- Online License Management
- Desktop Optimization and Management
|
- User VPN Client Management
- SSL VPN Management
- Anti-virus Management
- Patch Management
- On-site Data Backup and Recovery
- Off-site Data Backup and Recovery
- Remote Desktop Connection Management
- PC and Printer setup
- Desktop Optimization & Management
- Spy-ware / Ad-ware Protection & Removal
- Emergency After Hours Support
|
| Server Management |
- 24/7 Support
- Unlimited Phone Support
- Unlimited Nationwide On-site Management
- Unlimited Remote Control Support
- Unlimited Server imaging and recovery
- Emergency After Hours Support
- Microsoft Platform Support
- Linux / Unix Platform Support
- Microsoft Virtualization Platform Support
- VMware Platform Support
- Citrix Platform Support
- Microsoft Application Support
- Microsoft Domain Server Administration
- Microsoft SharePoint Server Administration
- Microsoft Exchange Server Management
- Third Party / Hosted Email Management
- Microsoft SQL Server Management
- MySQL Server Management
|
- Security Group Management
- Server File Sharing Management
- Log File Management
- Server Application Support
- Online Server Asset Management
- Online Ticket / Case Management
- Server Optimization and Management
- Third party Software Liaison
- Online Server License Management
- Server / Network Security Management
- Disk Drive Space Management
- Centralized Anti-virus Management
- On-site Data Backup and Recovery
- Off-site Data Backup and Recovery
- Network Printer / Scanner Management
- Server Patch Management
- Server Service Monitoring and Alerting
|
| Network Management |
- 24/7 Support
- Unlimited Phone Support
- Unlimited Nationwide On-site Management
- Unlimited Remote Control Support
- Online Ticket / Case Management
- Emergency After Hours Support
- Router / Modem Management
- Firewall Management
- Intrusion Detection System (IDS) Management
- Network Switch Management
- Wireless Access Point Management
- Internet Domain Management
|
- Redundant Router Management
- Redundant Firewall Management
- ISP Liaison Support
- Telephone Company Liaison Support
- Network Device Patch Management
- User VPN Management
- Site to Site VPN Management
- SSL VPN Management
- Remote Desktop VPN Management
- SYSLOG Management
- DNS Management
|
