Service Level Agreements

When you sign up for our maintenance, management, and monitoring service, we'll give you a service level agreement that spells out exactly what services we'll be providing, when we'll be available, and how fast we'll be responding to problems. So you can be sure you're getting the level of service you need.

Our average service availability, calculated on a per-site, monthly basis is 99% and our customer support technicians are available 24x7.